Refund and Exchange Policy

At Sarah Brown London, every item is handmade to order with care and attention. Because of the bespoke nature of our work, we ask that you read the following policy carefully before placing an order.

Exchanges

• If your item doesn’t fit quite right, we are happy to offer an exchange for a different size where possible.
• Exchanges must be requested within 14 days of delivery.
• Items must be unworn, unused, and in their original condition to be eligible for exchange.

Refunds

• If, after an exchange, you are still unhappy with your item, we can provide a refund, provided:
  
• The item has not been customised (e.g. personalised embroidery, bespoke sizing, or other custom details).
• The item is unworn, unused, and in its original condition.
  
• Refund requests must be made within 14 days of receiving your order.
• Once your return is received and inspected, we will process your refund to the original payment method.

Non-Refundable Items

• Customised or personalised items cannot be refunded unless they arrive faulty or damaged. 

How to Request an Exchange or Refund

1. Contact us at info@sarahbrownlondon.com with your order number and details.
2. We will provide instructions for returning your item.
3. Customers are responsible for return shipping costs unless the item is faulty.